{"title":"FAQ","description":"\u003cp class=\"p1\"\u003e\u003cspan class=\"s1\"\u003eFrequently Asked Questions (FAQ)\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"p1\"\u003e\u003cspan class=\"s1\"\u003e \u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"p1\"\u003e\u003cspan class=\"s1\"\u003eWelcome to our FAQ page! Here you’ll find answers to some of the most common questions we receive. If you don’t find what you’re looking for, feel free to reach out to us!\u003c\/span\u003e\u003cspan class=\"s1\"\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"p1\"\u003e \u003c\/p\u003e\n\u003cp class=\"p1\"\u003e\u003cspan class=\"s1\"\u003e1. What materials do you use for your jewellery?\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"p1\"\u003e\u003cspan class=\"s1\"\u003eOur jewellery is made mostly from stainless steel however we do have a few items that are sterling silver and some items plated in 14k gold. Each item listing will have the material listed  \u003cbr\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"p1\"\u003e \u003c\/p\u003e\n\u003cp class=\"p1\"\u003e\u003cspan class=\"s1\"\u003e2.\u003cspan class=\"Apple-converted-space\"\u003e  \u003c\/span\u003eHow should I care for my jewellery?\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"p1\"\u003e\u003cspan class=\"s1\"\u003e \u003c\/span\u003e\u003cspan class=\"s1\"\u003eTo ensure your jewellery lasts for years to come, we recommend:\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"p1\"\u003e\u003cspan class=\"s1\"\u003e \u003c\/span\u003e\u003c\/p\u003e\n\u003cul class=\"ul1\"\u003e\n\u003cli class=\"li1\"\u003e\n\u003cspan class=\"s2\"\u003e\u003c\/span\u003e\u003cspan class=\"s1\"\u003eEnsuring your jewellery is correctly stored once taken off.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli class=\"li1\"\u003e\n\u003cspan class=\"s2\"\u003e\u003c\/span\u003e\u003cspan class=\"s1\"\u003eAvoiding exposure to harsh chemicals (like perfumes, lotions, and cleaning products).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli class=\"li1\"\u003e\n\u003cspan class=\"s2\"\u003e\u003c\/span\u003e\u003cspan class=\"s1\"\u003eCleaning your pieces with a soft cloth or a jewellery cleaner designed for the material.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli class=\"li1\"\u003e\n\u003cspan class=\"s2\"\u003e\u003c\/span\u003e\u003cspan class=\"s1\"\u003eTaking your jewellery off when showering, swimming or exercising to avoid damage.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"p2\"\u003e\u003cspan class=\"s1\"\u003e\u003c\/span\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003cp class=\"p1\"\u003e\u003cspan class=\"s1\"\u003e3. Do you offer international shipping?\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"p1\"\u003e\u003cspan class=\"s1\"\u003eWe currently do not offer international shipping. We are currently only shipping to England, Scotland and Wales.\u003c\/span\u003e\u003cspan class=\"s1\"\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"p1\"\u003e \u003c\/p\u003e\n\u003cp class=\"p1\"\u003e\u003cspan class=\"s1\"\u003e4. How can I track my order?\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"p1\"\u003e\u003cspan class=\"s1\"\u003eOnce your order has been processed and shipped, you’ll receive an email with tracking information. You can use this link to track your order’s status. All orders are sent via Royal Mail 48 tracked service.  \u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"p1\"\u003e\u003cspan class=\"s1\"\u003e \u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"p1\"\u003e\u003cspan class=\"s1\"\u003e5. What is your return\/exchange policy?\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"p1\"\u003e\u003cspan class=\"s1\"\u003eWe want you to love your purchase! If for any reason you’re not satisfied, we are happy to offer a 28-day return or exchange policy subject to the following conditions:\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"p2\"\u003e\u003cspan class=\"s1\"\u003e\u003c\/span\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003col class=\"ol1\"\u003e\n\u003cli class=\"li1\"\u003e\u003cspan class=\"s1\"\u003eEligibility for Returns and Exchanges:\u003c\/span\u003e\u003c\/li\u003e\n\u003cul class=\"ul1\"\u003e\n\u003cli class=\"li1\"\u003e\n\u003cspan class=\"s2\"\u003e\u003c\/span\u003e\u003cspan class=\"s1\"\u003eItems must be returned unused, in their original condition, and in the original packaging, unless the item is faulty.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli class=\"li1\"\u003e\n\u003cspan class=\"s2\"\u003e\u003c\/span\u003e\u003cspan class=\"s1\"\u003eReturn postage is the responsibility of the customer. We strongly recommend using a tracked delivery service, as you are responsible for the item until it reaches us.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/ol\u003e\n\u003cp class=\"p1\"\u003e\u003cspan class=\"s1\"\u003e    2. Refund Process:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul class=\"ul1\"\u003e\n\u003cul class=\"ul1\"\u003e\n\u003cli class=\"li1\"\u003e\n\u003cspan class=\"s2\"\u003e\u003c\/span\u003e\u003cspan class=\"s1\"\u003eOnce your return is received and inspected, we will process your refund. Refunds will be issued to the original payment method.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli class=\"li1\"\u003e\n\u003cspan class=\"s2\"\u003e\u003c\/span\u003e\u003cspan class=\"s1\"\u003eIn the case of a size issue, we are happy to exchange the item for a different size. The replacement item will be sent to you with free delivery via 48-hour tracked Royal Mail. Please note free delivery will be offered for one exchange only, if you require further exchanges the delivery will be payable by the customer. If you wish to then return the exchange the delivery will be deducted from your refund. \u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003cp class=\"p1\"\u003e\u003cspan class=\"s1\"\u003e   3. Return Address:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul class=\"ul1\"\u003e\n\u003cul class=\"ul1\"\u003e\n\u003cli class=\"li1\"\u003e\n\u003cspan class=\"s2\"\u003e\u003c\/span\u003e\u003cspan class=\"s1\"\u003eOur return address is provided on the original postage packaging. If you still have this packaging, you may reuse it to return the item.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli class=\"li1\"\u003e\n\u003cspan class=\"s2\"\u003e\u003c\/span\u003e\u003cspan class=\"s1\"\u003eIf you have any further questions or need assistance with your return or exchange, please don’t hesitate to contact our customer service team.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003cp class=\"p2\"\u003e\u003cspan class=\"s1\"\u003e\u003c\/span\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003cp class=\"p1\"\u003e\u003cspan class=\"s1\"\u003eStill have questions?\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"p1\"\u003e\u003cspan class=\"s1\"\u003eIf you need help or further clarification, don’t hesitate to reach out to us via:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul class=\"ul1\"\u003e\n\u003cli class=\"li1\"\u003e\n\u003cspan class=\"s2\"\u003e\u003c\/span\u003e\u003cspan class=\"s1\"\u003eEmail: thecowgirlclub@outlook.com\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"p1\"\u003e\u003cspan class=\"s1\"\u003eWe’re always happy to assist you in finding the perfect piece of jewellery for you or your loved ones - yeehaw!\u003c\/span\u003e\u003c\/p\u003e","products":[],"url":"https:\/\/thecowgirlclubltd.com\/collections\/faq.oembed","provider":"The Cowgirl Club","version":"1.0","type":"link"}